Privacy Policy & Cookie Policy

Privacy Policy

At Everclean, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect any information you give us when using our website or services.

Who we are

Everclean is a UK-based window cleaning company providing domestic and commercial cleaning services. If you have any questions about this policy or how we handle your data, please contact us at:

Email: ben@everclean.group
Phone: 07856 784337

What information we collect

We may collect:

Your name, address, email address, and phone number (for quotes, bookings, and communication)
Details about your property relevant to the service
Any messages you send via our contact forms or email
We do not collect payment details through our website.

How we use your information (Lawful Basis for Processing)

Under the GDPR, we only process your personal data when we have a lawful reason to do so. We use your information to:

Respond to enquiries and provide quotes (Legitimate Interest)
Carry out our services (Contract)
Send service reminders or updates if you’ve opted in (Consent)

We never sell or share your information with third parties for marketing purposes.

How long we keep your information

We only keep your data for as long as necessary to provide our services or meet legal obligations (e.g., accounting records are kept for 6 years). After this, it is securely deleted.

Cookies

Our website may use cookies to improve your browsing experience (for example, to remember your preferences or see how people use our site). You can disable cookies in your browser settings if you prefer.

Your rights under GDPR

You have the right to:

Request a copy of the personal data we hold about you
Ask us to correct or delete your data
Withdraw consent for marketing at any time
Complain to the Information Commissioner’s Office (ICO) if you believe your data isn’t being handled properly

To exercise any of these rights, just get in touch with us.

Updates to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with the updated date.

Cookie Policy

This Cookie Policy explains what cookies are, how we use them on the Everclean website, and how you can manage them.

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help websites work properly and provide information to the site owner (like which pages are most popular).

How we use cookies

We may use cookies to:

Make our website work as expected
Remember your preferences (like contact details if you fill in a form)
Understand how people use our website so we can improve it

We do not use cookies to collect personal information for marketing, and we never sell your data.

Types of cookies we use

Essential cookies – These make the website function (e.g. form submissions).
Analytics cookies – These help us understand how visitors use our website (e.g. Google Analytics).

Managing cookies

You can accept or decline cookies when you first visit our site. You can also disable cookies anytime in your browser settings. Please note that turning off cookies may affect how well the website works.

Changes to this policy

We may update this Cookie Policy from time to time. Any updates will be posted here.